SAO Statements, Timelines, and Reports

Service Area Outcomes (SAO) Statements, Reports, and Timelines

A Service Area Outcome (SAO) is a statement about what a student, prospective student, or other client will experience, receive, or understand as a result of a given service. SAOs identify what the student services and administrative units intend to accomplish or achieve in support of student learning.

Please refer to the Learning Outcomes and Assessment Handbook for additional information related to service area outcomes.

SAO Statements and Reports

Use the links below to view Service Area Outcomes (SAO) statements, reports, and/or other materials for the programs listed below*.

Community Education
https://www.elcamino.edu/community-advancement/service-area-outcomes.php

Counseling (includes links to CalWORKS, Career Center, DSPS, EOPS/Care, Transfer Center)
www.elcamino.edu/support/counseling/counseling-division-info/sao.php

Financial Aid
https://www.elcamino.edu/admissions/finances/financial-aid/service-area-outcomes.php

Foster and Kinship Education
https://www.elcamino.edu/academics/community/foster-and-kinship-care-education/service-area-outcomes.php

First Year Experience
https://www.elcamino.edu/support/resources/first-year-experience/service-area-outcomes.php

Institutional Research & Planning
https://www.elcamino.edu/about/institutional-research/service-area-outcomes.php

Library
https://www.elcamino.edu/academics/divisions/library-and-learning-resources/index.php

Outreach and School Relations
https://www.elcamino.edu/admissions/outreach/index.php

Student Development
https://www.elcamino.edu/students/student-development/service-area-outcomes.php

Testing/Assessment
www.elcamino.edu/admissions/assessment/sao.php

*SAO statements for other student services and programs can be accessed in Nuventive, the college’s data management system for learning outcomes assessment, program review, and planning.

Recommended SAO Timelines

SAO Annual Cycle

Completion Date	Action
August 31	Develop SAOs (3) for upcoming year Create assessment tools
September 30	Post SAO to area website Enter SAO in Nuventive (formerly TracDat)
September - May	Perform the SAO Assess SAO
June 30	Compile the results of your assessments Summarize patterns observed in the data Consider: what were the most important findings?
July 31	Post results/targets met and analysis in TracDat

SAO Semester Cycle

Fall Semester Completion Date	Spring Semester Completion Date	Action
August 31	February 28	Develop SAOs (3) for current semester Create assessment tools Post SAO to area website Enter SAO in Nuventive (formerly TracDat)
September - November	March - May	Perform the SAO Assess SAO
December 31	June 30	Compile the results of your assessments Summarize patterns observed in the data Consider: what were the most important findings?
January 31	July 31	Post results/targets met and analysis in Nuventive (formerly TracDat)