Using Virtual Counseling

You can prepare for online counseling services in the same way as you would for in-person services on campus. Here are some tips for a successful session:

• Plan meeting sessions in time to meet college deadlines.
• Be on time – you and your counselor have a busy schedule!
• Be prepared to share your academic dreams/goals.
• Review and draft questions you would like to ask.
• Print out any information you need to reference or have it ready on your screen.
• Explore your career options and ask your counselor to identify popular professions and pathways for your area of interest.
• Keep an open mind and consider the ideas presented by your counselor!

To utilize videoconferencing online appointments, you will need to have access to a computer with specific technical requirements:  

• Browser: Latest version of Chrome or Firefox; our online counseling services are not compatible with Safari.
• Webcam and microphone: Required for face-to-face online appointments.
• Headset/Earbuds: Optional, but highly recommended for online appointments.

If you do not have access to this technology, you can still meet with a counselor by scheduling a telephone appointment.

• Please make sure you have the latest version of Chrome or Firefox before your counseling session begins. Our online counseling services are not compatible with Safari.
• Counseling appointments are confidential, therefore, the use of a private computer, tablet or smartphone in a quiet environment is encouraged.
• Please do not engage in virtual counseling sessions while you are driving or participating in other activities.
• Wear proper attire.
• Make sure there is sufficient lighting in the room.
• Eliminate background noise.
• Have a headset with microphone ready – your cell phone headset will work great!
• Avoid interruptions: Do not answer phone calls, text, or browse the web during the appointment.
• Be respectful when communicating with your counselor.

Note: Counseling faculty and staff reserve the right to end a chat or videoconferencing session if a student engages in behavior deemed inappropriate, offensive and/or discriminatory.